Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-25 Business days |
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of cherryourshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Инга Ш.
Protruding threads, but there is no problem
Зинаида Ц.
Good jacket, short sleeves
Оксана Ю.
The blouse is beautiful, soft to the body. Unfortunately, another color came, but the store returned the money and communicate well. Plus a gift in the form of gum. Delivery is less than two weeks. Definitely recommend
Арина Я.
The blouse is beautiful, soft to the body. Unfortunately, another color came, but the store returned the money and communicate well. Plus a gift in the form of gum. Delivery is less than two weeks. Definitely recommend
Ирина В.
Delivered the order quickly, everything corresponds to the description. The jacket is very pleasant to the touch, the sleeves are a little short, not critical + as a gift a rubber band for hair)
Олеся О.
Nice cardigan, very easy and beautiful. Fabric is not the same as the photo, wanted to first open debate on this issue, but decided not to open, too much to me like cardigan! The growth of 160 sleeves a back to back, be careful.
Олександра З.
Jacket top, quality top, take it!:3
Оксана Г.
Jacket top, quality top, take it!:3
Галина М.
All right!
Leopoldina L.
The fabric is amazing but i wish the sleeves were longer..still love it though(i’m 172 cm for reference)and the bracelet was a gift that came with the shirt!:)
Марина Ф.
Excellent jacket, thank you very much for a small surprise
Кира З.
Excellent jacket, thank you very much for a small surprise
Слава К.
The blouse is cool, but the sleeves are very short, like 3/4, only a little longer. The fabric is pleasant. With the store do not communicate, came with other goods, just over a month
Kathleen C.
Yes is shorter than I just won the day still cuteness. Color Description picture a little dark. More than those of children for towel non day apart and scabrous, map does. Top professional bottoms women even if not then. Goodyear
Екатерина В.
On the growth of 160, 43 kg, 83-60-85 villages are excellent. Synthetic material, of course, but pleasant)
Валентина Т.
On the growth of 160, 43 kg, 83-60-85 villages are excellent. Synthetic material, of course, but pleasant)
Марина С.
The quality is very good, soft color
Linda W.
I’m using it for accessories purpose. And it works
Роза Ю.
Very cute blouse, soft to the touch, color as expected by the photo. Maybe, if growth will be slightly higher (158 cm) that are too short, but tolerable. For the price just justified
Maria S.
Shipping is really quickly grew to order the right send SIM ㅎ so also receipt it until it took weeks or so the color thanks for consulting and material also OK as ion head strap wholesale cute! Just for test is a bit much shorter in sports bra up length of A. High waist pants or skirt is if this looks to be glad! Please note the key is 167 is the 66ft m~l in half in 77 Rea
Gabriela C.
He seemed to be shorter but it is not, and TBM smells horrible but is so put to wash but yes!
אילנה ג.
❤️
Мария Ш.
Very beautiful blouse of good quality. Well stretches, very beautiful color
Lisa O.
Very soft cool blouse but the sleeves are a little short залулсджцдчцдчдлцсдыдсдыл двдсдвдсдуддчдвдч