Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-25 Business days |
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of cherryourshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Маргарита М.
Gorgeous skirt soft and exactly as in the picture
Лина К.
Excellent quality, but if you order Brown, note that it will not be as saturated as for me more in the swamp, but not much. You can live, the quality is directly surprised (๑˃̵ ᴗ ˂̵)و
Manuela A.
Very good!!!
Леся У.
Very good!!! Height 157. Only, unfortunately, because of the curve course managed to buy for 1700 🙁
Тамара Ш.
The skirt is amazing! I really liked it, the height of 169 villages is good, the material is soft and pleasant, I’m happy!
Светлана Х.
Оаоаооа, she ochchchch cool, soft like 🙂 advice, take!
Полина Г.
Excellent.
Мария С.
The skirt in the picture. Fabric is very thick, warm, nice body summer most likely it will be hot, but the autumn-winter-spring perfect. Height 157 below mid-calf. Elastic stretch well. Did not communicate with
Marzena K.
Sieka whats up whats up here I wasza ELA. Robie wearing rymy and sprowadzam here girls I’m cool nestem zwinna I am The brazylijna Lubie BRAC lubie SPAC and most lubie SRAC.
Жанна Ч.
A delightful skirt, young ladies! It’s just great! My height is 164 cm, at the waist 58-60 will be good
Lauriane L.
I love a lot the skirt, it is velvet which is pleasant to touch, then she is well stitched. The skirt is arrival 10jours in France. The only thing to specify, but that is not at all a problem for me, it it is short for people who make 1m70 I m’attendais in that she be longer. So don’t be surprised people big, it is anyway gorgeous :)) I n’ai not needed to communicate with the store
Кристина Щ.
Inst: wrnwrx
Зинаида Б.
The skirt is healthy! Corresponds to the picture) went +-month
Евгения Х.
Super, quickly reached
Яна Л.
The skirt is beautiful!! Quality, most convenient♡♡ On height 157 length is ideal
Camila F.
Material very good and warm, it is exactly as pictured and very comfortable
Снежана Ц.
She’s beautiful. Very soft, at the waist of the village is perfect
Алла З.
It is soft and cool! Love