Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-25 Business days |
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of cherryourshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Rachel P.
it is very comfortable.thank you for this.I like it♥️
ענבל נ.
Very beautiful I satisfied סהכ.. Color a little different מבתמונה…
Mariana V.
Just like the picture color and texture. The fabric is a little bit thinner than expected so you should be careful with it. I love it!
Michelle W.
Excellent Product my mom loved very much thanks
Леся Г.
Wonderful, the quality is good. Come pretty quickly, in due time!!✨✨
Tafsut A.
Very good quality
Tiffany G.
Hello, I must say this handbag me loved totally… Buy it ALL COLORS, is very cute and comfortable. It is exactly like the picture, the same color and texture. What worried me were Tote, But is the same material as well that is super. No odor, that is, bad odor, smell like fabric, a normal odor. In does not have lining. It has also a pocket of the size of the hand. With a closing very good. The serves as for makeup pocket or wallet. Even the telephone. Love of truth, recommend 100% Take a little less than a month to reach chile. Good packaging.
Rosalie B.
I love hot bag description accurate I recommend strong very nice bag.
Лариса Щ.
Шоппер good, thin, but the size is large enough. The color is rich, advise
Эльза Е.
Fire recommend…
Эльза М.
Very cool шопер and very soft! Pretty roomy and as ESL small pocket. If you look inside, will be a little shine, but outside of No. The length of the straps medium (I more love for longer), but that’s okay. The shoulder is very well kept. I am very happy
מאיה נ.
Thought שהתיק more big but still he’s measure good, no תקשרתי with המוחר so I don’t know with media was good but I recommend a terrible he’s fabric really good.
’Ευα Β.
Very well.
Judy B.
This bag is a good quality and cute. The color is exactly as shown and the bag itself is a medium size. It has a little zipper pocket inside.
Tifawt a.
It arrived quickly, it only took 15 days. Well wrapped, no damages. The bag is smaller and the fabric is more light than i expected. It didn’t hold my 15 inch laptop. But still the color matched the one in the pictures and the fabric is good quality and the zipped pouch inside is quite big it can hold many things.
Леся Ц.
Consistent with enough light and thin, arrived very quickly, delivered direct to home
Александра Ж.
Order came very quickly, for a couple of weeks. Wonderful шопперы