Orders
How can I place an order?
Choose the product you would like to purchase, select the available size or option, add it to your cart and complete the checkout process.
You will receive an order confirmation by email after your purchase has been completed.
Can I change or cancel my order?
Please contact us as soon as possible at [email protected] if you need to change or cancel your order.
We can only make changes before the order has been processed or shipped. Once an order has been shipped, changes may no longer be possible.
I have not received my order confirmation. What should I do?
Please check your spam, junk or promotions folder.
If you still cannot find the email, contact us with the name and email address used for your order.
Can I order several products at the same time?
Yes. You can add several products to your cart and complete them in one order.
Please note that products from the same order may sometimes be shipped separately if they come from different fulfilment locations.
Shipping and delivery
Do you offer free shipping?
Free standard shipping is available on eligible orders. The available shipping options and any applicable costs are displayed during checkout.
Where are orders shipped from?
Depending on the product and destination, orders may be shipped from a partner warehouse in China or the United States.
The shipping location may vary between products.
How long does delivery take?
Orders normally require 2–5 business days to be processed.
Estimated delivery times after processing are:
- United States: 7–14 business days;
- Canada and Europe: 7–14 business days;
- Australia and New Zealand: 7–14 business days;
- Mexico, Central America and South America: 10–30 business days.
These are estimates and may be affected by weekends, public holidays, customs or carrier delays.
Will I receive tracking information?
When tracking is available, you will receive an email after your order has been shipped.
Some free or low-cost shipping methods may provide limited tracking updates.
Why did I receive only part of my order?
Your items may be shipped separately because they are stored in different partner warehouses or handled by different carriers.
The remaining items should arrive separately. You will not be charged additional shipping fees when free shipping applies to your order.
Do I have to pay customs fees or import duties?
Depending on your country, customs duties, taxes or handling fees may apply.
Any charges not included during checkout are the responsibility of the customer. These fees are determined by local authorities and are outside Cherryourshop’s control.
Products and sizing
How do I choose the right size?
Please check the size guide available on the product page before placing your order.
If you are unsure, contact us at [email protected] and include the product name and the measurements you need help with.
Are the colours exactly as shown in the photos?
We try to display product colours as accurately as possible. However, colours may look slightly different depending on your screen settings, lighting and device.
Will products be restocked?
Some products may be restocked, but restocks are not guaranteed.
If an item is unavailable, you can contact us to ask whether it may become available again.
Returns and refunds
Can I return an item?
You may be able to return an item if it is unworn, unused, clean and in its original condition.
Please contact us before sending anything back. For full details, please read our Refund & Returns Policy.
How do I request a return?
Email [email protected] with:
- your order number;
- the item you wish to return;
- the reason for the return;
- photographs, if the item is damaged or faulty.
We will provide the next instructions after reviewing your request.
Who pays for return shipping?
For a change-of-mind return, the customer is generally responsible for the return shipping cost.
If an item arrives faulty, damaged or incorrect, please contact us before returning it.
When will I receive my refund?
Once the returned item has been received and checked, approved refunds are normally sent to the original payment method.
Your bank or payment provider may need additional time to display the refund.
Can I exchange an item?
Exchanges are not guaranteed and depend on availability.
You may be asked to return the original item and place a new order for the preferred size or colour.
Payments and security
Which payment methods do you accept?
Available payment methods are displayed during checkout.
Is my payment secure?
Payments are processed through our secure checkout and payment service providers. Cherryourshop does not store your full payment card details.
Why was my payment declined?
A payment may be declined because of incorrect payment details, insufficient funds, bank security checks or restrictions from your payment provider.
Please check your details or contact your bank. You may also try another available payment method.
Contact us
How can I contact Cherryourshop?
You can contact us by email:
Please include your order number whenever your question concerns an existing order.
Cherryourshop LTD
114 WhiteChapel High Street
London, E1 7PT
United Kingdom