Shipping & Delivery

At Cherryourshop, we want you to understand exactly how your order is processed, shipped and delivered.

Free shipping

We currently offer free standard shipping on eligible orders. Shipping costs and available delivery options are displayed during checkout before you complete your purchase.

Where do our products ship from?

Cherryourshop works with international fulfilment partners. Depending on the product and your delivery address, your order may be shipped from a partner warehouse in China or the United States.

This means that Cherryourshop does not operate one single local warehouse for every product. The shipping origin may vary from one item to another.

Order processing time

Please allow 2 to 5 business days for your order to be processed before it is shipped.

During sales, holidays or periods of high demand, processing may take a little longer. We will do our best to keep you informed if there is an unexpected delay.

Estimated delivery times

Delivery times depend on your destination and the shipping carrier.

These estimates begin after the order processing period and do not include weekends, public holidays, customs delays or circumstances outside the carrier’s control.

Please note that delivery times are estimates, not guaranteed delivery dates.

Tracking information

Once your order has been shipped, you will receive an email containing tracking information when tracking is available.

Some low-cost or free shipping methods may provide limited tracking information. In certain cases, tracking may only update after the parcel reaches the destination country.

If you have not received tracking information after the expected processing period, please contact us at:

[email protected]

Separate shipments

If your order contains several products, the items may be shipped in separate packages.

This can happen when products are stored in different partner warehouses or when they are processed by different shipping carriers. You will not be charged additional shipping fees because of separate shipments when free shipping applies to your order.

Customs, taxes and import duties

Depending on your country, local customs authorities may charge import duties, taxes or handling fees.

Any customs charges that are not included at checkout are the responsibility of the customer. These charges are determined by the destination country and are outside Cherryourshop’s control.

Please contact your local customs office if you need more information about possible import fees before placing your order.

Incorrect delivery address

Please check your delivery address carefully before completing your order.

We may be able to update the address if you contact us before the order has been shipped. Once an order has been shipped, we may not be able to change the delivery address.

If an order is returned because of an incorrect or incomplete address, additional shipping costs may apply.

Lost or delayed packages

If your package is delayed, please first check the tracking information and contact the shipping carrier.

If the tracking information shows that the package was delivered but you cannot find it, please contact your local post office or delivery service as soon as possible. You may also contact us so that we can help you review the available tracking information.

We will do our best to assist you, but delivery investigations are usually handled by the carrier or local postal service.

Damaged packages

If your parcel arrives damaged, please take photographs of the package and the items as soon as possible.

Contact us at [email protected] with:

• your order number;
• photographs of the package;
• photographs of the damaged item;
• a short description of the problem.

We will review your request and explain the next available solution.

Contact us

If you have questions about shipping, delivery times or your order, please contact us:

Cherryourshop LTD
114 WhiteChapel High Street
London, E1 7PT
United Kingdom

Email: [email protected]