Returns & Refunds Policy

At Cherryourshop, we want you to love your purchase.
If you are not satisfied, please contact us so that
we can help.

This policy applies to orders delivered worldwide.
It does not limit your statutory rights. Where
applicable consumer law provides additional rights,
those rights remain unaffected.

1. 14-Day Returns

You have 14 days from the day you receive
your items to notify us that you wish to
return an eligible purchase, without giving a reason.
You then have a further 14 days from your
notification to send the items back.

Please contact us for return instructions.
Your statutory right to cancel does not depend
on our approval.

2. How to Request a Return

Email
[email protected]
with:

Your order number or other evidence of purchase.
The name of the product you wish to return.
The reason for your return, if you wish to provide it.
Photographs, where possible, if the item is damaged,
defective or incorrect.

We will reply with return instructions and the
appropriate return address.

3. Return Conditions

You may inspect and try on items as you would in
a shop. Please return them clean, with their
accessories, and with original tags and packaging
where possible.

Where permitted by applicable law, a deduction may
be made for diminished value caused by handling
beyond what is necessary to establish the nature,
characteristics and functioning of the goods.
Any deduction will be explained to you.

Where permitted by applicable law, change-of-mind
returns may be excluded for:

Products made to your specifications or clearly
personalised.
Sealed goods that are unsuitable for return for
health protection or hygiene reasons once
unsealed after delivery.

Any applicable product-specific exception will be
stated on the product page before purchase.
Swimwear, lingerie and earrings are not automatically
excluded solely because of their product category.

Sale and clearance items remain subject to the
same statutory consumer rights as full-price items.
A “Final Sale” label does not override those rights.

These conditions do not remove your rights where
goods are defective, damaged, incorrect or not
as described.

4. Who Pays for Return Shipping?

Damaged, defective or incorrect items:
Cherryourshop covers the necessary return shipping
costs. Contact us before returning the item so that
we can arrange the return and provide the remedy
required by applicable consumer law.

Change of mind or an unsuitable size:
You are responsible for return shipping costs,
except where applicable law requires otherwise.

Standard outbound shipping is free on all orders.
We do not deduct an outbound shipping charge
from your refund where none was charged.
We do not charge restocking fees.

If you paid for an upgraded delivery service,
the additional upgrade cost is not refundable
for a change-of-mind cancellation unless
applicable law requires otherwise.

5. Refunds and Exchanges

For an eligible cancellation, we will issue your
refund without undue delay and no later than
14 days after receiving the returned goods
or evidence that you have sent them back,
whichever occurs first.
Any shorter deadline required by applicable
law will apply.

Refunds will be issued to your original payment
method unless you expressly agree otherwise,
without fees for receiving the refund.
Any lawful deduction for diminished value
will be explained.

Your bank or payment provider may need additional
time to display the refund after we issue it.
If it has not appeared, contact us so that we
can confirm the refund details.

For defective, damaged, incorrect or misdescribed
goods, we will provide the refund, repair or
replacement required by applicable consumer law.
The 14-day change-of-mind period does not limit
these statutory rights.

Exchanges for a different size or colour depend
on availability. Please contact us first.
We may ask you to return the original item
and place a new order.

6. Return Address

Orders are fulfilled by our international logistics
partners. We will provide the appropriate return
address by email. It may differ depending on
the fulfilment partner handling your order.

Please contact us before sending anything back
so that we can direct your return correctly.
Lack of prior authorisation does not, by itself,
remove your statutory rights.

Cherryourshop LTD
Registered office address:
114 Whitechapel High Street
London, E1 7PT
United Kingdom

This is our registered office address.
Please obtain the appropriate return address
from us before sending your items.

7. Failed Delivery

If a parcel is returned because the address supplied
was incorrect or incomplete, or because it was
unclaimed, we will contact you to discuss the
available options.

If you request reshipping, any applicable cost
will be explained and agreed with you before
a second shipment is arranged, subject to
applicable consumer law.

If delivery fails because of an error by
Cherryourshop or our delivery partners,
you will not be charged to correct that error.
Your statutory cancellation and refund rights
remain unaffected.